CUSTOMER SERVICE REPRESENTATIVE at Manpower, Phoenix, AZ
Position:Customer Service Rep IIJOB SUMMARY:
Responds to customer verbal and/or written inquiries.
Records details about customer inquiries.
Helps resolve complicated customer complaints.
Coordinates and expedites customer inquiries to other departments for resolution.
Additional Skills: Minimum 1 year customer service experience
Auto experience preferred
Dialer & call center experience preferred
Assertive with excellent communication skills
Proficient PC skills to include Microsoft Word, Excel and Outlook
Preferred, but not required: Familiar with ICAF, WEB phone, knowledge of the vehicle leasing process.
Knowledge of the dialer systems.
Bilingual Spanish/English a plus.
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